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3d-cover

CUSTOMER PLUS

HOW TO STAY COMPETITIVE IN AGE OF CUSTOMER SERVICE

CUSTOMER PLUS –Recommended for everyone in Customer facing role!

Customer Plus is the ultimate guidebook to learning different aspects of Customer Service; including the Customer, the Experience and the Service, in a simplified & comprehensible manner! The book explores how to develop customer centricity & its competitive advantages.

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"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists.

" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists.

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3d-cover

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CUSTOMER PLUS

HOW TO STAY COMPETITIVE IN AGE OF CUSTOMER SERVICE
3d-cover

CUSTOMER PLUS –Recommended for everyone in Customer facing role

Customer Plus is the ultimate guidebook to learning different aspects of Customer Service; including the Customer, the Experience and the Service, in a simplified & comprehensible manner! The book explores how to develop customer centricity & its competitive advantages.

READ ANYWHERE

PAPERBACK & EBOOKS AVAILABLE ON ALL ONLINE STORES

Recommend for everyone in Customer facing role!!

Maneesh Gaur 

Head-Expansion and Business development, Marks & Spencer

The book in itself is unique in presentation and succeeds to persuade , why to keep customer at the center of the company business strategy

Mr Satvir Singh

Director of Studies at National Council for Hotel Management & Catering Technology

Customer Plus is a simple collection of fundamentals of doing great business. It’s a must read for everyone in service sector, students as well as professionals

Mr Ambar Mazumdaar

CEO-Chanalai Group of Hotels & Resorts Phuket-Thailand