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CUSTOMER PLUS

HOW TO STAY COMPETITIVE IN AGE OF CUSTOMER SERVICE

"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.

Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter.

Recommended for everyone in the customer facing role!

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"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists.

" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists.

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CUSTOMER PLUS

HOW TO STAY COMPETITIVE IN AGE OF CUSTOMER SERVICE
3d-cover

The Indian Folktale Tarot is based on the stories of Indian mythological and historical characters, which have emerged from our famous folktales and historical books. The cards in the deck are conceptualized on the age old pattern of Tarot cards, where the major Arcana are the Archetypes and are highly influenced by the characters and their famous stories, the minor arcana focuses on the various aspects of our lives influenced by the elements of nature.

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Recommend for everyone in Customer facing role!!

Maneesh Gaur 

Head-Expansion and Business development, Marks & Spencer

The book in itself is unique in presentation and succeeds to persuade , why to keep customer at the center of the company business strategy

Mr Satvir Singh

Director of Studies at National Council for Hotel Management & Catering Technology

Customer Plus is a simple collection of fundamentals of doing great business. It’s a must read for everyone in service sector, students as well as professionals

Mr Ambar Mazumdaar

CEO-Chanalai Group of Hotels & Resorts Phuket-Thailand