Choose from Our Range of Training Services
The courses are Ideal for companies who want to instill a Customer Service Work Culture
![](http://neerajchandhok.com/wp-content/uploads/2020/06/service1.png)
Developing Customer Focus
(One Day Workshop)
![](http://neerajchandhok.com/wp-content/uploads/2020/06/service2.png)
Leading Customer Service Excellence
(Two Day Workshop)
![](http://neerajchandhok.com/wp-content/uploads/2020/06/service3.png)
Leveraging Customer Excellence Business Strategy
(Two Day Workshop)
![](http://neerajchandhok.com/wp-content/uploads/2020/06/service4.png)
Outsource Training of Hospitality Sector
(One Day Workshop)
![](http://neerajchandhok.com/wp-content/uploads/2020/06/service5.png)
Mystery Shopping
(Service Sector: Hotels, Airlines, Travel, Hospitals, Retail)
![](http://neerajchandhok.com/wp-content/uploads/2020/06/service6.png)
CCBOSS - Customer Centric Business Operating Success System
(Signature Programme)
Pricing
Pricing depends on Multiple Factors :
1.Time frame to design and deliver a Programme
2.Duration of Engagement
3.Level of Engagement Executive or Leadership
4.In Delhi / NCR or Outstation
5.Size of the Participants
6.Requirement for Certification
Option of Duration
1.Half Day Engagement , is for three to four hours inclusive of the breaks
2.Full Day Engagement , is for seven to seven and a Half hours inclusive of the breaks
3.Two Day Certification Workshop
4.Three Months Customer Service Culture Plan
5.Six Months Customer Service Culture Plan
6.One Year Customer Service Culture Plan
7.Three Months : Training All work force on developing Customer focus
Benefits of Our Customer Excellence Programe:
- Improved Employee Morale
- Satisfied Customers leading to Loyalty
- Loyal Customers - Become Advocates
- Higher Customer Retention
- Higher Revenue and Profits
- Reduced Cost of Operations
- Reduce Complaints
![benefit1](http://neerajchandhok.com/wp-content/uploads/2020/06/benefit1.png)
![benefit2](http://neerajchandhok.com/wp-content/uploads/2020/06/benefit2.png)
Why Focus on Customer Service Excellence
- There is a difference in Being Customer Focused and being Customer Centric.
- Customers worldwide are demanding better Service Standards.
- Worldwide Organizations are realizing the Power of the Customer and making changes
Customer Centric Approach leads to :
- Improved Customer Experience
- Better Customer Loyalty
- Increase in profits
- Brand Credibility